cheshire_man. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. How about using a 10m RJ11 to RJ11 telephone cable. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. No, what you need to do is switch the extension wiring from the BT socket to the VM one. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Virgin Media; My Virgin Media; Shop;. You may need to use the. We can certainly get a move of the equipment / wiring done. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. . Re: Moving virgin media wall socket. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. Just push to fit. Turn on and start the Box. Booking an engineer is easy with Virgin Media. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. From April 2023 that will change, Ofcom said today. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. VM has a rolling programme of work to move all customers over by 2025. 3 2. No knowing the layout of you home doing this might be less obvious than the thick VM cable. #12. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. The coax cable from the study can be used for the other 360 box in the kitchen. Last edited: 21 Jul 2010. I don't have a virgin media wall socket and this is stressing me out. The wall box may be branded with the logos of an old cable TV company (not VM). This TEL1 socket serves the same function as the old 'telephone master socket' did. . socket you need will be marked with the Virgin Media logo. Your connection box is usually put in the living room on the wall. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. This TEL1 socket serves the same function as the old 'telephone master socket' did. You need a small spanner to remove this. u just run a long cable from the box inside to whatever room u want. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). . Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. I've got a new hub 5 and want to take advantage of it on my pc. Push the red label end of the white cable, into the wall socket. See if this works. When you’re booking your move, let us know if you want to choose a new package for your new home. A new secure password will be generated for you. We're here to help. You can just disconnect the flylead from the isolator tho as it has a barrel on it. 30 Dec 2022. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). A Ti-Vo was installed in one of the upstairs bedrooms. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. The Virgin wall sockets just have one connector at the bottom. Re: Move Virgin wall socket. What type of cable does Virgin Media use? SSL Coax. Turn on and start the Hub. Your number will transfer to the Virgin socket. 2. Following the installation and verification of its functionality, you can browse the web or. Re: Move Virgin wall socket - Virgin Media Community - 5409168. All forum topics. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. We appreciate you reaching out to us on here. This follows on from an appointment made for last week. Moving a Virgin Superhub. It needs a VM technician to do the work - only they have the correct approved cables and ability to check the power levels etc. You’ll find this on the base of the Hub unless you’ve changed it. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. 0 Kudos. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media services are only available in eligible Virgin Media network areas. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. Quickstart is the quickest and easiest way to setup our services. Everything you need is posted to you. Virgin Media Price Guides. Surrey. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Plug the cables into the hub. Browse Virgin Media Virgin. makey Established Member. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Re: Move socket. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. All the cabling is the property of Virgin Media and must not be touched. In any case your contract prohibits you moving it yourself. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. The cable could be hidden within, or behind, furniture. Has anyone else experience this an. If Virgin Media has the best deal for you chances are it'll be exactly the same situation for the next tenant as well, so once you move out they'll just end. VM BB TV Landline. 14,065. KIDDERMINSTER. Typically, extenders are linked through a wired port using an Ethernet cable. The wall socket is - 5109379 - 2. A power adaptor to plug into the Stream box and a power socket at the wall. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. u just run a long cable from the box inside to whatever room u want. If you’re having problems with our broadband connection, visit our improve WiFi connection page. You’ll then be able to use your same old phone to make. Very Insightful Person. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Plug the power supply into a mains socket. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. And then somehow through a wall to the other side, which is under the stairs. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. You’ll then be able to use your same old phone to make. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). Location. Make sure to take our kit with you when you move. Tudor. Now none of my internal phone sockets. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. I can only find the TV socket. com. on 12-01-2023 11:15. Solved: Could someone please contact to arrange to move my socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Account - Mobile. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. Tudor. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. I actually want to move it where I think the previous Virgin socket originally was - there's. " The hub is upstairs as previously said. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. The cable could be hidden within, or behind, furniture. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Manage Your Account. Connect the end of the 1. Reply. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. My problem, like many others is the main phone line is in one room and the hub in another. The wall socket is currently in the living room and I need it moved to another room. We’ll take a few details from you (like your new address) and. Switched On Families. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. Forum; Apps. Schneider Electric Lisse Deco 1-Gang Duplex Multimedia Socket Polished Chrome with White Inserts (715FF) compare. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. We are about to move into a property which we are renovating, including a complete rewire. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. I only need them moved by less than a 30 cm. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Sorry to hear you. 8 March 2011 at 8:29AM. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. I don't quite understand this, as according to Ofcom, it can be done via the "cease and re-provide. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. But I have no Virgin Media Wall socket in my house. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). Luckily, most newer computers have one already. . It’s important you talk to your provider about how the service will work for you. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. This means that the broadband router can be installed at either location and both will need ADSL filters. So simple, the Virgin connectors are crimped to the cable so it took no time at all. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Choose the best spot for your wifi hub. QuickStart, set up and connections. Options. To work, your wireless router needs to be placed within reach of: A power socket. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Push the white cable with the black label into the Hub. I have tried to get all 4 set up and can't make them work. QuickStart, set up and connections. You could get up to £200 paid off. Step 2: Order your Sky Broadband service. Checked every. on 03-01-2022 18:08. I'm a Very Insightful Person, I'm here to share knowledge. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. 2. Like the TV cable we have too. Options. Don't touch it. QuickStart, set up and connections. g. We all know and love the internet and TV services that can enter our homes through entry points. It is really quite simple. So, a 50 minute broadband, TV and phone. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Using two boxes simultaneously would require an addition to your subscription, though. In any case your contract prohibits you moving it yourself. I therefore need to get the virgin internet from the front room to the offic. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. I still have 6 months fixed contract with VM. I've tried calling Virgin Media on 150. VM will move the socket for £25, probably cheaper than an electrician. New Euro outlet. New Euro outlet. The answer is yes. Really important:. Following the installation and verification of its functionality, you can browse the web or. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. on 20-02-2023 11:46. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Solved: We have the quickstart pack but sadly cannot get broadband set. Back a step. 1 ACCEPTED SOLUTION. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. When your number transfers, your BT socket will go dead. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. 7 Feb 2011. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. Sometimes there is no wall box, just a trailing cable. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. No confirmation received so just rang now and there is no record of the appointment. Security matters. . Or wait here a day or two for a VM Mod to pick this up. Is there anyway we can book an. Browse. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Thank you for your help. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Save £105. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Joining in. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. 5m/4. I can't navigate the IVR to get through to a person to actually talk about what I want. Community Natter. g. 1. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Using two boxes simultaneously would require an addition to your subscription, though. Kind Regards,. This video will show you how to install a Virgin Media extension cable. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Your service provider is. The other is marked TV, & this is used for TV & Broadband. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Don't touch it. Options. Account - Mobile. It’s easy to switch your TV and landline services too. (knowledge is power) Sun 05-Jan-14 12:53:34. PS. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Virgin Media customers can run through an online service or contact the Movers team on 150 from a Virgin landline or mobile phone. 1 Attach the base 1. the box should be inside your house. 4. I checked the website and was -. 24 Inc Vat. Please help. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. . Your telephone service from any of the UK Service Providers, other than Virgin. You might also need to change it if your current package isn’t available at your new address. Thanks everyone for the help. 26-07-2023 8:48:18 PM. The second two black cables are from a satellite dish, used by. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. socket. This is the point where Openreach's responsibility for the line. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. I have the most. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). - 5250024• Connect the ends of the 1. Virgin Media Help - Get help, tips an. Back a step. Location. Tech Chatter. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. The Passphrases of the SSIDs must match. VM don't use fibre inside the property. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. You should call 150 from a Virgin landline or mobile, or 0345. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). We only have the Open reach Master socket 5C. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. We appreciate you reaching out to us on here. I really want to sign up now before I move into. You arnt getting any Internet to the switch. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. 2. easy install. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Get the Hub ready by connecting the wires. TV & FM Radio Sockets. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. Options. Manage Your Account. The problem is the Hub is in my Study and the - 4964746. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. SSL coax is extremely versatile and can be used in several applications. Firmly push the end of the cables into the sockets. Step 2: Order your TalkTalk Broadband service. The RJ11 sockets will be redundant. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. I will send a private message - watch out for the purple envelope inviting you in. @adelphiaUK wrote:. Requesting CM IP address - Home Move. Your "loss of signal" point is a good one. I have had - 5266681. 95. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. A master socket is the main socket for the phone line in your home, not an extension socket. If you can get Quickstart, you can choose one of two delivery options. on 12-10-2022 15:38. I am going to cancel. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. 2: Seeker. I would like to arrange for someone to come and look at it and if. I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. Moving the cable , disconnecting the box , then reconnecting is very easy. Step by step guide to self installing your Virgin Media broadband Hub 4. Lets us know how the appointment goes. Your connection box is usually put in the living room on the wall. on 12-01-2023 10:45. on 17-03-2023 15:45. Reduces the. Answered! Go to Answer. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Business, Economics, and Finance. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. No Virgin media wall socket. Stay safe online. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. WPA3 encryption) and a 2. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Bedfordshire. g. Turn on and get connected. Solved: Hi - I need the Broadband wall socket and telephone socket moved. Or if the other end of the white cable is in a more useful. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. The new fibre phone line is designed to work with the same phones as the old copper line. Various cable mediums are used in modern systems to transmit data.